Yes, my reply is essentially the same. The Form 1099-R reports a nontaxable rollover to a traditional IRA, but that's ultimately not what happened. If you requested that the 401(k) make the rollover to a Roth IRA, they have made the error in reporting $0 taxable (absent any after-tax amount in box 5 of the Form 1099-R). If the request you made did not specify a rollover to a Roth IRA, it's not their error and they are unlikely to change the Form 1099-R that they originally issued.
