It is great news that someone at TT has acknowledged the issue, and better yet will act on it somehow. I guess eventually if people call in enough eventually you will get through to someone who knows how to deal with it. I think it is important that as many people as possible call in to highlight this issue.
Turbo Tax phone support with automatic case assignment-
Open Turbo tax>Help on top ribbon>Turbo Tax Help Center>Ask the bot your question
Ignore the bot answer and scroll down to and click "Get Even More Help".
State your question again, and select "Call Us"
A phone number is then supplied with a case number. When I called this way I got very good support and the history was in my account when I called back later. Be sure to ask your agent to enter the call record.
