Thank you, Dan in MI. I, like all the others posting here, have the same problem. I used the bot generated by the help section in TT, posted my question, got no real answer, and did what someone else in this community suggested, click "need more help." I was able to get a phone number and a case number for my individual issue. I had to wait only five minutes, and a TT rep called me. I explained the issue and told her that MANY others are having the same issue. She said she was aware that others are having the issue, took my email address and said she's forwarded the complaint to the technical department and that I should get an answer in a couple of days. I won't hold my breath.
I do suggest that everyone having this problem call TT to complain. The number I was given was [phone number removed].
