If this is new to you then you have not yet given up. I don't think that TT monitors this message but I think the call in support are TT employees. If you have the energy I suggest calling the support number and asking them to work through the issue with you. The agents I have talked to are very patient and wanted to help.
Even though they were not able to help me, eventually someone has to make it through to a person who has the tenure to know how to proceed on a problem that can't be solved.
Make sure you have lots of time when you call and muster all of the patience you have. I spent over two hours with them before they gave up. If you have success I would like to hear the results.
Thanks for the effort.
