Retirement tax questions

I have not been told that it will not be fixed. I guess my frustration is showing.

I haven't found anyone out of several that can provide a solution that is credible, and none of them seem to understand the issue well enough to grasp that  it isn't working. I have asked if  they can put in a bug report or get it logged as a customer issue I have been told no. I asked if I could make a dummy return demonstrating the issue and send it to someone to review and was told no, that is not really possible.

I sincerely hope it gets fixed, but I am not optimistic that it will get fixed as a result of my calls.