Retirement tax questions

Just spoke with TT official rep (Shamika) at 1-800-446-8848 /TT Customer Service.  Took me a couple tries to get through.  Explained the problem to her.  She said to enter the amount in Box 1/Gross Distribution in Box 16/State Distribution.  I asked if that would cause my return to get kicked back or delayed--as my1099-R shows $0.00 in Box 16.  She said it wouldn't.  I asked her why doesn't TT explain/clarify that somewhere in the program.  She didn't know.  Going to take a leap of faith and do what she says.  I wish us all luck.