I feel your pain. TT won't take my wife's Edward Jones 1099-R or my First Command 1099-R. Definitely a TT glitch. Going to try to reach Turbo Tax HQ & Intuit HQ tomorrow (although I'm not optimistic).
The contact info I have is (if you can trust the internet):
Turbo Tax HQ
7535 Torrey Sante Fe Road
San Diego, CA 92129
[phone number removed]
Intuit HQ
2700 Coast Avenue
Mountain View, CA 94043
[phone number removed]
