Thanks for posting this. I am in the same boat. To date, I have made 3 phone calls…resulted in the customer service rep telling me to post on this forum. Made no sense, so sent in formal feedback (with screenshots) via website. I also chatted via FB messenger….super friendly but after 6 exchanges, she acted like i was a one off and wanted to know if I would upgrade so I could get appropriate help. It is early in the tax season, so hopefully they will get this fixed soonest. Keep the pressure on!
