Retirement tax questions

I called into TT regarding my Oh retirement 1099R and apparently this is a very hot issue for them. After trying to enter $0, none, leaving it blank, TT analyst researched and instructed me to enter the amount in box1. It went thru. 
I’m not thrilled about making an entry that is not on the issued form, but I’m trusting TT to stand by their fix in order to e file. 
2 yrs in a row now I have had an efile issue due to TT software issue. May be time to go another direction next year.