Retirement tax questions

@DanaB27In the event my financial institution will not change it, do I complete a substitute Form 1099R or just simply change the codes in TT?  Below are the HELP instructions from TT but they seem to contradict each other. One says to create substitute 1099R and the other says to simply change it to the correct code. Below I have listed both HELP messages from TT.  I have also attached print screens of the HELP messages (hopefully you can read them):

 

TT HELP #1:

Substitute Form 1099-R
If your plan administrator doesn't give you Form 1099-R for 2023 (or the one you receive is wrong and your plan administrator refuses to correct it), do your best to obtain the form or correction before completing a substitute on Form 4852.

You'll be required to:
- describe your communications with the plan administrator in your attempt to get the form, and
- attest to the IRS that you were unable to obtain it.

Complete a Form 1099-R as if you actually received the correct form. Enter as much information about the payer as you can, including name, address, and the amounts for 2023. Then complete the information for the substitute form.

 

TT HELP #2:

For Form 1099-R, enter the distribution codes shown in box 7 on the actual Form 1099-R unless you know that the codes are incorrect.

For Forms CSA-1099-R and CSF-1099-R, enter the codes shown in the Distribution Code box on the actual form unless you know that the codes are incorrect.

Distribution codes are not shown on the actual Form RRB-1099-R. However, a distribution code must be entered. Enter the code or codes that accurately describe the transaction.

It is important that the correct distribution codes be entered. If the codes on the form are incorrect, you should try to obtain a form with the correct codes from the payer. Failing that, enter the codes that accurately describe the transaction.