@PatriciaV Update: the 22,500 value still does not work. I tried 22,499, and that failed. For giggles, I tried 10,000 in the field, and that failed. As a last step, I deleted the form and tried re-entering everything. That also didn't fix anything. The presence of any value in that field seems to trigger the error.
I've called the support line three times trying to get to a software lead: Friday I was put into a hold loop after being asked if I had considered TTOnline -- which has nothing to do with my question -- and never heard from the support agent again. Today, the first person suggested just changing the value (as though I hadn't tried that), and after telling him I had, he hung up on me.
Later today, after that second disaster, I did get to a software tech and his lead. They've been trying to help, but several of their suggestions involved moving the values to different deduction fields, which a) doesn't fix the problem I have, and b) is more or less lying on my taxes, so...no.
THIS IS A SOFTWARE ERROR...full-stop. The error isn't that I'm using the wrong form or trying to access a feature I haven't paid for. The software literally isn't properly recognizing the value in the field, and at no point has anyone said that the software will be updated. This is a fix that could be coded, tested, verified, and deployed in a matter of a couple of days (I know...I build software solutions for a living.)
If I can't e-file, and the software won't be updated to fix an obvious bug, why on earth am I paying Intuit?
