Option 3 appears to have worked.
The Manager of your User Review staff needs to be terminated and his salary sent to me. I have over 30+ years testing HIGH TECHNICAL software for problems that simple users encounter. Supported CBT for F-14 pilots, supported the development of The International Space Station (found a lot of simple user problems with this one), supported CBT development and delivery to the National Weather Service ( not a many simple user problems). And a few other systems.
The most interesting problem that I found was when the MOST COMMON USER ERROR caused a complete system failure/freeze.
