Retirement tax questions

So what should it be call?  When I ask for this to be fix, they called it recharacterization and it was rejected and they told me I need to talk with a tax advisor.  I trying to find a solution and the best one I got so far was to file form 8606, so when I withdraw I would have a record of the after tax amount in the account.  I don't think ETrade is going to keep it for me.