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Retirement tax questions
Hi Support,
A Trouble Ticket with your development/engineering IT teams needs to be open for this. Multiple users are having issues with the Online portion of Investments and Savings (1099-B, 1099-INT, 1099-DIV, 1099-K, Crypto).
In many cases no one is able to manually enter their forms. We simply hit "Enter a different way" click continue, and promptly get the "Hit a Snag" error message.
Online imports appear to be working fine but if we have brokers who do not support that option, and we have no way of imputing it directly ourselves, then TurboTax software is useless to us. I've been a TT customer going on 20 years and this is quite frankly absurd that we can't have a Developer update telling us they are aware of the issue and are working on it.
For reference:
Multiples contacts with Live Chat and Phone Support: Resulting in 6 hours of troubleshooting with them.
Multiple browsers, computers, etc used.
All browsers cached, history, cookies, etc wiped repeatedly.
Log in, log out repeatedly tried.
Going away 5 minutes, 1 hour, 24 hours, 1 week, does nothing. Problem continues to exist despite our wishing it wouldn't.
Thanks,
Sincerely, everyone who has spent 10+ hours over the last 2 weeks trying to get through this issue.