Do you mean that you were required to take an RMD and the IRA provider failed to make that distribution? In that case you must complete the late RMD and file Form 5329 Part IX requesting a waiver of the excess-accumulation penalty. 2023 TurboTax will allow you to do this when in the 1099-R section you indicate that you did not complete all of the distributions you were required to make in 2023.
