I've been on the phone with TT for over an hour now. Good luck with calling them and trying to get help. Their automated system first said it was going to email me a response. 1 hr. later, still no email (yes I checked my spam folder.) The human who answered the phone next still has been absolutely unable to help. I was asked for my name, email address (twice), confirmed what product I was trying to open, and still ABSOLUTELY NO HELP. He's supposedly escalated the issue to his supervisor, but still nothing. The latest question was "where did I purchase it from." When I said maybe Costco or Amazon (I forgot which), he said if it was Amazon, I'd have to contact them. I said it was probably Costco. Then he said "ohhh, let me get back to you." And remember, the TT page that's supposed to help with this says to call this phone number for help!
And it gets "better"! The Intuit account is under my name. The program was registered under my user ID/email address. But they've been sending their emails to my daughter's address (I also filed a return for her using my copy of TT.) Which is why I haven't been receiving anything! I NEVER gave them her email address during this call, but they finally (after over an hour) realized that the address they were sending things to was NOT the address I gave them over the phone (twice.) The guy even said basically that I'd have to work with my daughter to start this entire process over again!!! That's when I explained to him that the program was registered under me. It even says so in my online Intuit account!
So the call ended with the guy telling me he was sending a link, etc. to download TT for TY2022. He asked for my email address again, and confirmed that it was correct. He said it might take a few minutes to arrive. That was 1/2 hr. ago. NOTHING EVER ARRIVED. Thanks to Intuit and TurboTax for wasting over 1 1/2 hrs. of my time.
