Retirement tax questions

Hi, all who are interested in how to enter a Canadian pension plan (not Canadian Pension Plan, which is similar to SSA).

 

I e-filed my Turbotax 1040SR March 6 so I should have my refund back by now.  Well, it's not here and I got a CP05A notice from the IRS.  Fortunately I bought the Intuit Audit Defense, so I contacted them.  LONG story short, the IRS is apparently reviewing the private pension plan payment and withholding from a Canadian university that I reported on a 1099R.  The university is in Canada, the individual in question was a non-resident status citizen with US passport.  The university issued a NR4 (similar to T4 but for NonResident).  The IRS is reviewing, TaxAudit is communicating with the IRS for Intuit.  I can't get any answers and TaxAudit's EA says it could take up to 8 months for the IRS to review.  We've sent the NR4 to the IRS so I don't know what else I can do.  I"m FRUSTRATED and DISAPPOINTED with Turbotax not giving any guidance AT ALL.  Frustrated with the IRS for not being more transparent with the TaxAudit's EA.  I am MORE THAN WILLING to file the Canadian pension payments and withholding in the format the IRS is expecting, IF SOMEONE AT TURBOTAX WILL TELL US HOW TO DO IT.