Retirement tax questions

TT does not seem to permit downloading financial data for multiple users (eg. husband and wife) from a variety of financial institutions, including Wells Fargo and Fidelity.  It consistently provides an error message that the username or password is incorrect for a second download attempt (first account download works fine).   This occurs despite correct username and passwords being provided.  There must be a programming issue with Intuit for so many users having the same issue.  Any suggestions on how to remedy this problem?