One more try. You are using Desktop/CD etc. You can go to forms mode to see each and every entry on each form. You can adjust any entry in Forms Mode. Have you tried that? I must warn that any override that you make may cause your accuracy guarantee to become void.
OK if you have tried that already and still want a refund, here's how. Finally, our customer support phone number is 1-800-4INTUIT (1-800-446-8848).
@mwgsvz
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