Retirement tax questions

I called the TurboTax number and the person from TurboTax said I should use the entire amount otherwise it would be flagged because it was different from the amount posted on the SSA-1099.    The total amount of deductions did not exceed 7.5% of my income and the TurboTax software chose the standard deduction.  

So I still don't know who has the 'right' answer.  I called SSA and the person I spoke to did not know.  TurboTax should address it in their software; reading through the posts it appears this is a known issue.