Retirement tax questions

I am looking at eFile and they can do a paper state and I can mail it, but I still have to go through and enter all of the federal information again and their format is a little more obtuse than Turbotax. Thanks goodness Louisiana's tax is not due until mid-May and they require sending in a federal copy anyway. Louisiana has an electronic option to file, but my hubby can't remember his username or password and we submitted a request to reset it over a week ago with no response from the state yet.....