Unfortunately, the screen share code differs from a token and will not work through the community forum. If you prefer to use screen share, you can contact one of our Experts by phone by calling 1-800-4INTUIT.
If you would like an expert in the community to review, you can create a token by following these steps:
In TurboTax Online, go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen, and you will get a Token number.
In TurboTax CD/Download versions, go to the black panel on your screen and select Online.
- Scroll down and select Send tax file to Agent.
- You will see a message explaining what the diagnostic copy is. Click send through this screen, and you will get a Token number.
Reply to this thread with your Token number.
@ramchitra
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