If this Form 1099-R is incorrect, do not report it on your income tax return. If there were no distributions at all, do not report anything.
If the Form 1099-R is incorrect they should send a corrected one to show $0. This way if the IRS cross references it, it won't get flagged that you did not report it.
Keep records of your communications with your insurance company just in case a question arises later on.
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