To address the question, I would like to do a Diagnostic. The diagnostic code is used by the TurboTax Agent to view your "scrubbed" copy of your return when you are having certain problems that cannot be resolved. You, the customer give the agent this code for them to enter. Your personal information is removed. Here are the steps to get the code:
- Sign in to their TurboTax account.
- Open or continue their return.
- In the left panel, Select Tax Tools, and then Tools
- In the Tools Center pop-up, select Share my file with Agent
- They’re notified that all personally identifiable information (PII) is being removed
- Tell you the seven-digit token number that appears
- Select X to close the Tools Center pop-up
Please add this token number to your post.
@ShirlynW
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