Retirement tax questions

I have the same error message (The ostensible error check is that box 14 (withheld) can't be = or more than box 16 (gross distribuiton).  No matter what you put in 14 ($0.00 is the only truthful value) and 16 (box 1 gross or box 2a taxable)  the error keeps you looping through rejection after rejection. ) prevent me efile NY state for 2022 tax return.  Any suggestion?