Retirement tax questions

I was surprised to have TT check the return for errors and then be rejected...   Maybe the CHECK should be checked!!

 

I suspected that was the problem because the W2 downloaded showed up as "Other Income"!

I have been doing my taxes with TT for over 15 years with the same W2 and it always showed up as Income.

 

I entered the W2 manually and it was accepted!

 

I tried to look for some way to have a chat with TurboTax support to let them know about the problem but could NOT find any on the TT website..

 

Thanks for answering the question!!