Turbo tax is refusing to file my taxes due to box 15 of my W-2 containing a dash and spaces. i know i am to enter it as is on the form. no help from turbo tax call center

i called the turbo tax help center and they could not/would not assist me. they told me to try calling back and maybe i could get someone that could help me. i have already consulted with irs and even the person at turbotax told me it should be entered as is and not changed. no clue what to do.