We took a disaster distribution in 2020; however, they did not provide a 1099-R for 21 and the site is requiring it.Prudential does not have a 1099R for us. Help!!!

We took a disaster distribution in 2020, a penalty-free withdrawal from Prudential-401k; however, they did not provide a 1099-R for 2021 and the website is requiring it. I just checked Prudential website again in the "forms" section of each of our accounts and it says there are no tax forms from 2021.