Well that's just plain false as I was clearly charged an e-filing fee for California state taxes when using the desktop version. And forcing me to paper file is not really helping either.
How about resolving the underlying product bug instead? Has any effort been made to escalate this issue which literally hundreds of your customers have complained about?
I called phone support last night and the person also said I was the 4th person she had tried to help with this exact issue within just a few hours.
