Retirement tax questions

I also wrote to them after filing my taxes...in the part where they ask for comments. I assured them that they were losing business over that little 'glitch' as they call it. I, myself, almost gave up and went to Credit Karma to file.  I cannot believe they haven't fixed this since 2020! Thankfully, I read a good response on here that made sense to me so decided to just ignore that part and move on.