Retirement tax questions

Thank you @MaderGroup87 You described exactly how I entered and the options chosen.   I am also using the downloaded version from CD , the Premier version.   

In past years I have entered 401K rollovers and never experienced this problem as Turbo Tax knew how to handle it on the Massachusetts State return.  I am not sure what happened this year and I hope they investigate as this appears to be a programming  defect.  We shouldn't have to jump through hoops and find workarounds for a paid product.

 

 @BillM223 what are the next steps and how does this get escalated for a fix?   Also, I already paid for the e-filing of the Mass Return.  Your recommendation to manually file is not acceptable unless I get refunded for the e-file charge.