I'm just using the online platform. It didn't matter if I typed it in lower case or upper case, the Jump To link never showed up. I finally requested TurboTax to call me, and while I was screen sharing with the associate, she had me do the exact same thing I already did a couple dozen times, and the Jump To link showed up. I've since tried it a few more times just to see what would happen, and sometimes it shows up and sometimes it doesn't. It must be a glitch in their system.
