Retirement tax questions

Hello, thank you for trying to help me. It’s still not working. I’ve tried on the app on my phone. I’ve tried at home, I tried on work computer after clearing cache and everything. 
Step 3 just remains unhighlighted and says “the irs hasn’t finalized one or more of your forms”.

Other than a regular w-2, the only form I have is the 1099-R. 
i don’t know what to do.