You won't. At all. They have resorted to basically telling us to falsify the return to make it work for them. They closed our case file by essentially saying "It's broke and we know it's broke. Now that you know that we know that's a good thing." Their own web page located here still does not have Utah on any of its lists.
https://turbotax.intuit.com/tax-tips/military/states-that-dont-tax-military-retirement/L6oKaePdA
I lost confidence in Intuit after seeing this and filed electronically from the Utah Tax website. It's not only free, its also competent. I requested a refund from Intuit for my state taxes but was told this.....
"We are unable to process the refund for TurboTax Online product Case #[phone number removed] because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee."
So, since I filed I was satisfied. Since it was rejected, I guess I am still satisfied. Keep my money and use it to hire someone that can at least fix your website. OPEN FILE ---TYPE "UTAH"---SAVE FILE--- CLOSE FILE. Shouldn't be too hard. You could even outsource it to a 10 year old.
This type of product incompetence should be covered under the lemon laws.
