As @CarissaM said above @ellis6970 it is time to contact TurboTax customer support if you have tried all of the steps and it is not connecting. The only thing that I would suggest that you try if you have not is using a different web browser in order to log in to your TurboTax account.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
