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Retirement tax questions
However, you generally can’t withdraw funds from a 403B account if you are still employed by the plan sponsor. The fact that your employer changed account trustees does not change the fact that you are still employed by them and this may prevent you from making any withdrawals.
Your plan may allow hardship withdrawals. Hardship withdrawals are optional and the qualification rules are set by the employer; the IRS does not require employers to offer this option.
If you can’t make a regular withdrawal because you’re still employed and you can’t make a hardship withdrawal because you don’t qualify or it is not offered, you may have one more option. You may be able to do a direct rollover from your old plan to your new plan. This would increase the balance in your new plan and then you might be eligible for a loan.