I am a product specialist and just helped a customer resolve this issue.
If you are working in the desktop program (installed on your computer):
Would you please click "File" in the upper left-hand corner of the TurboTax window?
Next, please click "Remove State Return."
Then, you will go to the State tab and go through the return again. This resolves the issue.
If you are working in TurboTax Online:
If you have already paid for the state, you will not be able to delete the State, which will resolve the issue.
If you have not paid, you will have a Delete next to the Edit button on the State returns page.
Delete the State return and then re-enter the info.
Hope you find this useful!
