Customers buy Intuit Turbo Tax because they want efficient and accurate optimization. We expect Intuit to be intuitive. We should be able to enter our expenses while we are at the revenue and expense section, and we should not have to wait until the quality checker pops up. After all the magic of technology is to spend less time inputting, and more time examining alternatives, and optimizing. So thanks for pro-actively addressing the USER experience. Please don't expect us to define problems for the engineers to solve - the engineers should be preventing the problem from happening in the first place! the problem before it happens! So thanks for paying attention to what your customers want and need - and creating a seamless, customer-oriented and customer-friendly. experience. If you do, your customers will stay loyal!
