I had to do this several times on a Monday morning at the end of August and got the message re: Excessive Call Volume and no one available. I tried again around 5:00PM PDT and got through to a GREAT representative who explained that due to backlogs from 2019, short-staff, etc. mailed-in returns that were received at the Fresno site just haven't been scanned in, yet and that it will take much longer for my return to get processed.
Thank you SO MUCH for this solution!!!!
