You should contact SSA about your account to get the specific reason why your amount was not changed. Please follow the following information found on the SSA website:
If you cannot use our online services, please call your local office for assistance. In-person service is limited to appointments only at this time, and our employees are assisting people by telephone. You can find the phone number for your local office by using our Office Locator.
If you cannot reach your local office, you may call our National 800 Number toll-free at 1-800-772-1213. You may be able to take care of your business by using one of our automated telephone services (please see below) 24 hours a day without having to wait for a telephone representative. Wait times to speak with a representative may be longer than usual, which is why we encourage you to try our online services, automated telephone services, or call your local office first. Our National 800 Number, 1-800-772-1213, is available between 8:00 a.m. – 7:00 p.m., Monday through Friday.
If you’re deaf or hard of hearing and use TTY equipment, you can call our TTY number at 1-800-325-0778.
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