does anyone else have a problem paying for a product whose company is aware of a problem, gives customers no information about an issue they are aware of, and has horrible customer service about the problem they themselves acknowledge? I have used turbo tax for 8 years, I will go anywhere else for tax preparation in the future. I hope this is what your customer "chat" is for and that other people dealing with the charitable deductions fee . I'm sure there was no shortage of people struggling with the charitable donations and turbo tax's inability to fix or willingness to address. I'm done. They are awful. My brother is an IRS guy and he recommended that I stop using them. I will but not until next year. Hope they go under.
