The program didn't tell me that I couldn't e-file until after it accepted my e-file fee for state filing. How do I get a refund?
Even if IRS won't allow e-file if the tax withheld is too high, the software should not allow me to continue and try to e-file. It should notify at that time that if the information is correct, paper filing is necessary. Then I would not have purchased state e-filing.
This has wasted much of my time. If the software knows that IRS will not allow e-file, it should be smart enough to warn about the situation. It prompts to fix the supposed error, but allows the user to continue and even to request and pay for state e-file. This bug should have been corrected a long time ago. Very aggravated and want a refund of state e-file fee and would even like refund for product purchase.
