Retirement tax questions

Considering the amount of USG/Health Care workers with 403B's,  how does Turbotax get this wrong every year and how do I get a response on how to address the software issue? The $3k catchup was correctly withheld per the regulation.

 

 I'm a long time user, but time to look at another solution for tax software.  May 17 is coming fast....update planned? or not. C'mon Turbotax.....