Retirement tax questions

Running a PC
Installed Turbotax from a CD purchased at Staples about a week ago. The 5th time we did this to this PC and probably the 20th time in the course of our life

Turbotax imported data from our 2019 return just fine

Every time Turbotax starts up get a message 'checking for updates', give the PC permission to install the update, get message 'this will take about 10 minutes', a few minutes later start on the return, then when we get to the Income part it won't let me input

Started just now, and also went to the bar and asked for updates. Same thing, no change.
Am using Viper protection could that be the problem?