Retirement tax questions

I have the same problem: I appear to be completely qualified for the Savers Credit but no form 8880 is generated and no credit applied.  I have a tax preparer that I use every year who claims to use the best professional tax preparation software available.  I use Turbotax to check his work and to simulate different tax scenarios, as well as  to consider  if it makes sense to file in the future with Turbotax.  His software automatically creates form 8880 and applies the Savers Credit.  The same data used in Turbotax does not.  Everything in the instructions of the 8880 makes me think I am qualified, as does my tax preparer.  I can't believe there isn't some kind of bug.  This doesn't give me confidence to switch to Turbotax.