Retirement tax questions

Is there any update on this issue? 

I have received the "duplicate 1099-R" rejection twice now, with two (hand-entered) 1099-Rs  identical to my 2019 return which was accepted no problem.  I don't know if it is an IRS problem or a T-Tax glitch or something I did wrong, but I don't want to file an paper return with no changes and have to wait months to find out. 

I am using the T-Tax Online version.  Should I "Send Tax File to Agent". ?

Please advise!

Thanx, Bill H.