Retirement tax questions

Same error message for me when completing my son's taxes!  This is frustrating!  I am essentially getting an error message on an amount equal to .33 of 10% of the distribution ($30,000 distribution times 10% times .33).  Penalty amount indicated is $990, which is not correct.  There should be no penalty for early withdrawl under the CARES act due to financial hardship throughout 2020.