Some good news! Intuit's CEO actually responded to my email yesterday, within 10 minutes on a Sunday afternoon no less. He apologized and said that someone from the office of the president would reach out to me about this, and also that he had asked the head of Intuit's Consumer Group to have his team look into the rounding issue. He cc'ed the EVP and General Manager of the Consumer Group and also Intuit's Chief Customer Success Officer.
The proof will be in the pudding, of course, but I take this as a good indication that Intuit will finally be giving this issue its due attention and that someone will be getting back to us with. I will update this thread with any further news.
In the meantime, I think appropriate to call off the dogs. No need to keep bombarding the CEO's inbox now that we have their attention.
