Thank you for your help and advice. I went through the process several times. I found multiple instances of the NEC inserted (I don't know how that happened because I kept deleting things) and finally the last time, there were two in the list but one of them actually said "Missing information". It opened up to show my name missing on the form fields. So weird! Once I did that, it took the NEC and everything was fine.
Mystery exists but problem solved! Thank you!
