@kandisnz Your pain is real, and does not deserve to be minimized. The IRS is a gigantic organization, and COVID-19 had a devastating effect on their ability to process paper-filed returns. Your return fell into a very unfortunate set of circumstances. You can try to contact the National Tax Advocacy Group. That is a department within the IRS that is designed to help taxpayers expedite situations when they are undergoing a hardship. I cannot comment as to whether or not they can attend your case, but it is another option for the 2019 return.
However, with regards to the stimulus payments, if you never received either of the payments, then you absolutely want to file your 2020 return as soon as possible. Any stimulus payment you are entitled to are included in the refund, and by providing direct deposit information, you can give the necessary information to receive the latest stimulus payment provided through the American Rescue Plan.
As you notice, TurboTax is not able to directly assist with refund or tax return processing; that is entirely with the IRS. And it can be an agonizing process, especially in a situation such as yours. I wish you the best of success in your endeavor, and feel free to post additional details if there is something we can assist with.
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